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Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how Clipizo handles information across our website, products, subscription services, community features, and support tools.

Information We Collect

  • Information you submit through forms, community posts, or support requests.
  • Account information needed to provide subscription services, including your email and subscription status.
  • Technical data needed to operate and secure our services, such as device identifiers (stored as non-reversible hashes) and usage timestamps.
  • Information handled by our payment provider when you make a purchase or subscribe.

AI-Powered Services

Some Clipizo tools use AI models to assist with creative workflows. When you use these tools:

  • Limited context about your current project may be processed to generate suggestions. This includes structural information (such as tool names and types) but never includes your source footage, media files, file paths, or personal information.
  • Your text requests are processed by AI model providers to generate output. We minimize what is shared by removing unnecessary data before processing.
  • AI output may contain errors. You are responsible for reviewing all suggestions before applying them.

Voice Input in the Chat

When you are signed in, you can speak a question to Botizo, our chat assistant, instead of typing it. Your browser records only after you allow the microphone and only while voice input is on, for at most 60 seconds at a time. The recording goes through our Botizo server to ElevenLabs, which turns it into text on our behalf, and the text appears in the chat box for you to check before you send it. Neither the recording nor its text is stored by us: we keep only how many seconds you used each day, with your account, to apply the daily limit. You can always type instead.

Payments

Payments are processed by our payment provider. Clipizo receives your subscription status and billing period but does not store your full card number or complete payment details.

Usage Data

We maintain usage records for billing and service operation. These records contain only aggregated metrics such as request counts and timestamps — never the content of your requests or project data.

How Information Is Used

Information is used to provide and improve our products, process subscriptions, operate the website and community, prevent abuse, and maintain service security.

Sharing

Clipizo does not sell personal information. Data may be processed by service providers needed to operate our products, hosting, payments, AI processing, and support systems.

Product Reviews

If you write a review on a product page while logged in, we store your star rating, the review title and text, your account username, and when it was written or changed. An administrator checks each review before it appears; published reviews are public and show your username with the label "Clipizo member". You can edit or delete your review on the product page at any time; if your account is deleted, its reviews are deleted with it. If you review a plugin through the review link in its download email, we store your star rating, the review title and text, the name you give (Anonymous if you leave it blank), which download it belongs to, and when it was written or changed; once an administrator approves it, it appears on the plugin's page labelled "Verified download" with that name and never your email address. You can edit it with the same link at any time, or ask us at contact@clipizo.com to remove it. Reviews written through our Payhip checkout are collected by Payhip, appear there and on our product pages labelled "Verified download", and are shown with a shortened name.

Embedded Videos

Product pages and some community posts show tutorial videos hosted on YouTube. The YouTube player is not loaded when a page opens: you first see a preview, and YouTube's privacy-enhanced player (youtube-nocookie.com) loads only after you press play. From then on Google receives information such as your IP address and may store data on your device, as described in Google's privacy policy. You can also open the video directly on YouTube.

Download Counts

Some product pages show how often a plugin has been downloaded. When you press Download there, we count it once per plugin and day: we store the plugin, the date and a keyed one-way hash of your IP address and browser, which cannot be turned back into either and cannot be linked to your visits on other days. Search engines and other automated requests are not counted. You then continue to our Payhip checkout or to our download form. When a signed-in member copies an item in the Library, we count it once per item and day the same way, with a keyed one-way hash of the account and date.

Download Emails

For some free plugins you enter your email address to get the download, and we email you a personal link that works for 7 days and up to 5 downloads. We store your email address, the plugin you asked for, when you asked for it, opened the link and downloaded, whether our email was delivered, and a keyed one-way hash of your IP address that we use only to stop abuse. Only a one-way hash of your link is kept, so the stored data can't be used to download. The emails are sent through Amazon Simple Email Service (Amazon SES), from Amazon Web Services' EU (Stockholm) region; if it can't send one, Resend, our backup email provider, sends it from its EU region. The files are delivered from Cloudflare R2. The form is protected by Cloudflare Turnstile, which checks that you are a person and receives technical information such as your IP address and browser, as described in Cloudflare's privacy policy.

We use your address to send the link you asked for. Only if you tick "Email me about new free plugins and Clipizo news", and confirm it by downloading, do we also send you news about Clipizo: new plugins, updates and other announcements. We may also email you an important notice about a plugin you downloaded, such as a fix or a changed download. Three days after you download a plugin, we send one email asking how it went, with a link to review it; we ask once per plugin, and not if you already reviewed it. Every such email has an unsubscribe link. If an email to your address bounces or is reported as spam, we stop emailing it. We never sell or share your address, and you can ask us to delete it at any time through the contact page.

Sign in with Google

If you choose Continue with Google, Google shares your name, email address and Google account ID with us once you agree on Google's own screen. We use them only to create your Clipizo account or sign you in: the email and the Google account ID are kept with your account, and the name only suggests a username. We never see your Google password, and nothing else from your Google account is shared with us. Google's handling of your data is covered by Google's privacy policy. To disconnect Google from your Clipizo account, contact us.

Creating an account

When you register with an email address, we email you a link to confirm it, through Amazon SES (or Resend, our backup email provider). Your account works before you confirm it; some services, such as Planizo, need a confirmed address. The link works for 24 hours, and you can ask for a new one on your profile. The registration form is protected by Cloudflare Turnstile, which checks that you are a person and receives technical information such as your IP address and browser, as described in Cloudflare's privacy policy.

Signing in to Planizo

When you sign in to Planizo with your Clipizo account, clipizo.com sends Planizo your account number, username and email address; your password never leaves clipizo.com. The first time, we ask you to confirm your email address with a link, so Planizo can match your account by email. Accounts made or connected with Google count as confirmed.

Retention

Data is retained only as long as needed for service operation, security, billing accuracy, or legal requirements. We do not persist project-specific data unless required for a feature you explicitly use.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us through the contact page. You can cancel any subscription at any time.

Contact

For privacy questions, use the contact page or the official Clipizo community.